We speak your Language!
+ 30 2810 529 000 (60 Lines)
Rent a Car !!!
Offers all year round!
Car Rentals throughout mainland Greece and the Greek islands!
It is our obligation
to reply and answer
to every question.
But before asking us,
check if your question
has already been answered
in the explanations we give
in the left column.
The main driver as well as any additional drivers declared in the reservation, must have a full driving license of at least 1-2 years (depending on the car rental company).The driving license must be Greek, European (for EU countries) or International (for non-EU countries).
Yes, every car rental company has its own age restrictions. Generally, all drivers aged 19-80 holding a driving license for more than 2 years can rent a car,but there may be an additional fee for young (up to 24 years old) and senior drivers (70+). This fee will be included in the total cost of the booking.
When picking up your car, you will need to provide your driver's license, your identity card (or in some cases your passport) and your booking voucher.To make sure you have all the required documents, click on "View Rental Conditions" of the vehicle to read the relative Terms and Conditions of the Provider.
Try to pick it up as close to the scheduled time as possible. If you arrive at the pick-up station earlier, you can pick up the vehicle as long as it is available.In case of delay, try to inform the car hire office as soon as possible. The contact details will be provided in the confirmation voucher we will send you.
If you have stated your flight number in the reservation, the car hire office can search for the flight and be informed of the delay.However, we advise contacting the car hire office as soon as you are made aware of the delay / cancellation.The contact details will be provided in the confirmation voucher we will send you.
Car inspection: Together with the representative of the car hire company, inspect the exterior and interior of the car.
Photograph any minor damages and ask for them to be recorded in your contract.
Fuel inspection: Check if the car is petrol or diesel. If you are not sure, ask your car hire representative.
Dial inspection: Turn the key in and check your fuel level, mileage and the lights of the vehicle.
GPS navigator: If you rent a GPS, set your language and route before you start. If you have any questions, the representative of the car hire company can help you.
Gas station: Leaving the car hire station, try to locate the nearest gas station so that you do not have to worry about where to refuel before dropping off the car.
Yes, this service is provided by all the companies we work with. In the search box on our main page, simply select the "Return vehicle to different location" box.In the next step we will show you the available cars and the extra cost for the delivery service to another location will be included in the final cost of the reservation.
If you have already picked up the car and want to return it to a location other than the one you originally stated, you must contact the car hire company.The contact details will be provided in the confirmation voucher we will send you.
If your want to return the car after hours, we will only provide results for the car hire companies that offer this service. Any additional costs arising from this servicewill be included in the final cost of your booking.
If you have already picked up the car and want to return it at another time than you originally stated, you should contact the rental station.The contact details will be provided in the confirmation voucher we will send you.
Civil Liability Insurance is mandatory for rental cars. The cost of the insurance is included in the cost of the rental. Civil Liability covers you in the case of injury of a third person ordamage caused with the rental car. It does not cover the rental car itself and usually there is a limit to the amount that can be covered by Civil Liability Insurance.
It may be the case (but not necessarily) for the rental price to include
CDW Collision Damage Waiver and Theft Protection:
- Collision Damage Waiver (CDW- Collision Damage Waiver) gives the renter the possibility to reduce his financial liability (excess) for possible damages to the rental vehicle as a result of a collision.
If the renter accepts this coverage, he/she will only be responsible for the amount of liability (excess) agreed upon in the rental contract, provided that the Highway Code has not been violated. - Theft Protection , allows the renter to reduce his financial liability in case of total theft of the rental vehicle.
The Rental Providers offer additional optional insurance packages such as:
- Full Damage Waiver (FDW- Full Damage Waiver), by which the renter can minimize his financial responsibility in case of damage from little to none.
- Personal Coverage, which covers the driver and passengers up to a certain amount, for body injuries or even loss of life as a result of a car accident.
Please note that the above insurances do not include damages caused to the undercarriage, tires and wheels, glass-parts, interior of the car as well as all damages that are not causedby a general accident, caused by misuse of the car e.g. driving on an unsuitable road, towing another vehicle, transporting explosives, participating in speed races, etc.as well as other cases such as loss of keys, damage to additional equipment (eg GPS, child seats, etc.), theft of personal items in the car, etc.
Read more about the insurance packages as well as the corresponding liability amounts (excess), click on "View Rental Conditions" of the vehicle to check the relative Terms and Conditions by the Provider.
The amount of liability (excess) is the amount that the renter will have to pay for the repair, if the body of the vehicle is damaged. The amount of liability (excess) is predefined in the rental contract.
For example:
- If the renter did not agree on additional coverage, he/she is responsible for the costs for the repair as well as any costs that arise due to the related accident (eg towing the car, lost profits, etc.).
- If the renter selected the Collision Damage Waiver (CDW) at the time of booking, then he/she will be charged with an amount that will not exceed the agreed amount of liability (excess).
- If the renter selected the Full Collision Damage Waiver, no amount will be charged for the damage caused, unless stated otherwise in the rental agreement.
Please note that the above insurances do not include damages caused to the undercarriage, tires and wheels, glass-parts, interior of the car as well as all damages that are not causedby a general accident, caused by misuse of the car e.g. driving on an unsuitable road, towing another vehicle, transporting explosives, participating in speed races, etc.as well as other cases such as loss of keys, damage to additional equipment (eg GPS, child seats, etc.), theft of personal items in the car, etc.
Read more about the insurance packages as well as the corresponding liability amounts (excess), click on "View Rental Conditions" of the vehicle to check the applied Terms and Conditions by the Provider.
In the event of a car accident, please call the emergency telephone number listed on the contract you signed when picking up the car and the employee in charge will provide you with instructions.
You must also call the police to report the car accident.
On the results page, you can see what is included in the basic rental price for each available vehicle. This will include the fuel policy.The most common policies are:
- full to full : pick up and deliver the car with a full tank or
- same to same: deliver the car at the same amount of fuel you received it.
On the results page, you can check what is included in the basic rental price for each available vehicle. ?his will include the mileage policy: unlimited or limited.
The most common policy is for unlimited mileage. However, in the event that there is a limit, you will see an indication of the maximum number of kilometersyou are allowed to cover under the column "the basic price includes".
After having selected a car from the results page, move on to the next step where you will see what additional services or equipment you can add and at what cost.
Depending on the car rental companyand the location, you can add extra drivers, extra insurance, child seats, GPS, WiFi, roof rack, snow chains, biological cleaning etc.
When adding equipment or extra insurance, you can check the individual priceand also see how it adjusts the total cost of your booking.
Some car rental companies offer the second driver for free, while others do not. In any case, we strongly recommend that you add an extra driver (if possible) to your booking.
Even if you are planning on drivingfor the entire duration of the rental, it is a good idea to have an extra driver who can share the responsibility in case of illness, minor injuries, etc.
The insurance contract is signed between the car rental companyand the stated drivers. It shall cease to apply in the event that the car is driven by an unauthorized driver.
The basic rental package usually includes liability insurance, collision damage waiver (CDW) and theft protection. After carefully reading what is and what isn't covered by the basic insurance package of your car rental,you can choose to add additional insurance such as Full Damage Waiver (FDW), Car Theft Insurance etc.
Optional insurance packages vary depending on the car rental company. Selecting additional insurance increasesthe cost of your booking, but significantly decreases the amount of your financial liability in the event of an accident.
Most car rental companies offer 3 categories of child seats:
Baby seat: 0-13 kilos (up to 15 months old approx.)
Child seat: 9-18 kilos (from 9 months to 4 years of age approx.)
Booster: 15-36 kilos (4 - 12 years of age approx.)
Most car rental companies can provide you with a GPS for orientation and reaching your destination quickly.
Some car rental companies provide WiFi access with connection for up to 5 devices.
Yes you can rent a roof rack to transport ski or windsurf equipment with comfort and safety, but this extra is available only for specific car rental companies, locations and car models.
Yes, in some locations you can rent snow chains to drive with safety when the weather conditions demand it.
After choosing a car and selecting the extra equipment or insurance you require, the final cost of the rental is calculated. In order to complete your booking, you have to pay part of this amount (deposit).
The down payment can be made either by debit or credit card. After the transaction is successfully completed, you will receive your booking confirmation via Email and can access your rental details through My Reservation.
The remaining rental cost is payable at the pick-up location.
Every car rental requires a credit card as a guarantee, even if you choose to pay the car rental with cash or debit card. To check which cards are accepted in every case, click on the "View Rental Conditions" of the vehicle to readthe relative Terms and Conditions by the Provider.
When picking up the car, you must:
- pay the remaining rental cost, minus the down payment (deposit) you have paid at the time of booking, and
- cover the liability amount (excess) according to the insurance package you purchased. This amount is either charged or blocked on the main's driver credit card.
If the credit card is not in the name of the main driver or does not have a sufficient balance, the representative of the car rental company may refuse to hand over the car.
The excess amount is charged / withheld on the main driver's credit card upon collection of the vehicle and refunded/released when the car is returned and inspected. Charging / withholding the amount is necessary to coverany fines for traffic violations, in cases where the vehicle is returned late or with less fuel than agreed, dirty or with material damage.
If the above does not occur, the amount is refunded / released immediately and appearsin your account after a few working days.
Of course. If your rental has not yet begun, contact us to inform us of the new pick up / drop off dates.
If you have already collected the car and want to extend or shorten the rental period, contact the car hire company directly.
Please note that car hire companies do not offer a refund if you have collected the car and then decide to return it earlier.
Also, in the case you return the car later than agreed, you will be charged a delay fee.
You can upgrade to a more expensive vehicle type. If your rental has not started yet, contact us and inform us about the change you want to make, and we will help you with this procedure.
You can change the pick-up / drop-off times provided that the rental has not started yet. Please note that any change in the original booking may affect the final cost.
Yes you can change the details of the main driver as long as the rental period has not yet started.
The new main driver must meet the required criteria and an additional fee may occur if he/she is 26 years old or 69 years old.
Of course. Simply contact us to state the new flight number.
?????????????????????????????????????????????????????????????????
In the case that you do not pick up the car, you will not be charged the rest of the rental amount.The amount of the deposit is non-refundable.
Some rental companies permit the transport of a rental car from the mainland to an island or from one island to another, while others do not.To be sure if you are allowed to take a rental car on the ferry, click on the "View Rental Conditions" of the vehicle to read the relative Terms and Conditions ofthe Provider. Please note that most insurances do not cover the vehicle during the ferry trip.
Some rental companies allow you to take the rental car abroad, while others do not. To be sure if you can drive outside Greece with a car rental and what conditions are applied,click on "View Rental Conditions" of the vehicle to read the relative Terms and Conditions by the Provider.
We know our country better than anyone !
You will find us in Heraklion, Crete, on the street Kunavon 3,
in our privately owned facilities EcoWorld HQ.
Telephones:
With a local charge:
email :
A considerable number of executives - collaborators
is always empowered and willing
to help and solve your every question.
Rent a Car !!!
Offers all year round!
Car Rentals throughout mainland Greece and the Greek islands!
Upon finalization of the booking through the Website you agree and accept the terms of Greek-Ecocars. Each car rental contract is concluded at the local destination and is exclusivelybetween you and the car rental provider. Greek-Ecocars is not a party to this contract and your signing of any contract is a clear proof of your acceptance of theservices and conditions provided by the rental company / local partner / provider as well as current legislation.
Each modified version of the terms posted will completely replace any previous version.• If the user does not accept one or more of these terms, he must not purchase any service provided and refrain from using the Websites,which are described by those terms. Otherwise it is presumed that the terms are accepted by the specific user.
When signing the rental agreement, any deviation from the confirmed details on the confirmation document (voucher) may result in: additional charges, non pick up of the car due to closed station or consideration of the reservation as a "non show".
Such information may be the car category, the addition or removal of any additional options at the rental office and the pick-up / drop-off times or dates. (The "after working hours" charge is included, if any, for the times mentioned on the voucher).
There is no refund in this case.
Hotel details must be provided during the booking process. In case the hotel is outside the city limits, the Provider may refuse the reservation or there may be an additional charge.All hotel deliveries are subject to request and will only be accepted upon confirmation.
To complete your reservation through Greek-Ecocars, it is necessary to pay in advance by debit or credit card in the last step of the reservation.
The main amount of the rental is to be paid upon pick up of the vehicle to the local partner of the Provider.Note: For the pick up of the car, the renter must have in his possession a valid credit card based on the Rental Terms of each Provider(Providers do not accept cash, checks or debit card)
Prices on the internet are displayed in euros.
Once the booking is completed through Greek-Ecocars, the deposit amount is non-refundable.
Prior to the pick up of the vehicle, any modification of the reservation is made by Greek-Ecocars.
In case you have received the vehicle and you want to reduce the rental time, Greek-Ecocars will not refund part of the deposit,and it is solely up to the local car provider if they agree to reimburse you for part of the rent you paid on pick up.
Apply as described in the "Customer Service" section
They apply as described in the "Car Rental Terms and Conditions" section.
The detailed information listed in the above section is always updated and always in force according to the applicable Terms and Conditions of the "Providers" and are an integral part of these Terms of Use.
The user knows and accepts that any personal data that he declares, is provided to support and execute the Car Rental Service that he intends to purchase, as well as to secure the transaction.
Therefore he consents to the maintenance and process of a file with any personal data from the Company Greek-Ecocars according to the applicable law. The Company preserves the confidential character of the personal data and in no way discloses, sells, exchanges, grants, leases or in any other way shares or discloses to third parties (legal entity or natural person) the above information, except in cases where restrictively provided under current legislation.
The company, in order to provide quality services, can use the above data to manage the user's request by its employees during the performance of their duties and only under the conditions provided by the Company Security Policy and for the creation of aggregated statistics reports, provided that such reports do not contain identifiable personal data.
The User has the right to update, modify and delete his data kept on Secure Server in the Company, by sending a relevant message to the e-mail address: XXXXXXXXXXXXXXXXXX or on the phone +30 2810 529000.
•Greek-Ecocars cannot be held responsible for failure to fulfill its obligations which were expected in relation to a booking, in cases of unforeseeable events as a result of Force Majeure, which are beyond our control and/or cannot be prevented. In case of Force Majeure, the reservation becomes invalid.
For confirmed booking, in case the local provider / car rental company is not able to fulfill its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another car rental company. During high season, this may not be possible. In case we do not have an alternative provider, you will be notified, the reservation will be canceled and the deposit will be refunded.
•The excerpts of the terms obtained during the car rental process are given according to the details provided by the customer, therefore their accuracy depends entirely on the data provided by you.
•Greek-Ecocars reserves the right to modify the content of its website at any time without prior notice.
•No liability can be assumed by Greek-Ecocars if the terms and conditions of the rental provider, as presented in the search engine, differ from those at the time of pick up, or for the failure of the rental due to lack or incorrect documentation (document voucher, credit card, driver's license, etc. not presented locally).
•Greek-Ecocars assumes no responsibility for additional costs arising from the signing and acceptance of the documents.
•The communication, including the provision of information required under these terms, between Greek-Ecocars and the users of the Websites, is validly carried out, as a rule, by electronic means and specifically through the e-mail address that the user has notified to Greek-Ecocars for that reason.
•Each user must provide Greek-Ecocars with their true details, including a valid e-mail address of which they are the legal holder.
•Any user can contact Greek-Ecocars electronically by sending an email to the email address otherwise by phone to the numbers 0030 2810 529000 or through the number 801 300 30 33.
•Our website is designed to prevent problems, but we understand that difficulties arise from time to time.
For any concerns during the rental, contact the local provider / partner directly. (Their phone number will appear on your voucher).
For complete rentals, complaints can only be dealt via email. All relevant documents must be sent to: xxxxx
It is pointed out that the disclosure of incorrect, inaccurate and / or false contact information may lead to failure and / or refusal to provide the selected service.
•Customer Service Department
Monday - Friday 09: 00-20: 00
Saturday 09: 00-17: 00
•Any request submitted after working hours, by any means (eg via e-mail or fax etc), the date of receipt is considered the next working day. The working hours listed are in Greek time (GMT +2).
Privacy Statement
The security and privacy of your personal data is a top priority for us at Ecoworld Sa. This Privacy Policy applies to all the domains that are managed entirely by Ecoworld Sa,referred to from here on as “our websites”. By using our websites you agree to the terms of this policy. The websites are owned by Ecoworld Sa (VAT EL094316240),headquartered at 33 Kounavon Str, 71304 Heraklion, Crete, Greece. Our company is active in the travel industry and specializes in the sale of online car rentals and other travel services.
A) GENERAL
Our Privacy and Cookies Policy explains what personal information we collect, how we collect it, how it is used and who we share it with. This Privacy & Cookie Policy was reviewed and posted on 09/02/2021. Any modifications to our Privacy Policy will be published here with immediate effect.
When making a reservation through Greek-EcoCars, our mobile app, our Affiliate Network, email, chat or telephone, you enter a contractual relationship with us and consent to provide the personal information required explicitly for the requested service. Under no circumstances is the personal information you provide used for purposes other than those described below.
B) WHAT INFORMATION WE COLLECT, HOW WE COLLECT IT AND WHY
You can navigate through most of our pages without having to provide any personal information, but if you wish to book a car rental, certain personal information is required in each casein order to complete your booking and/or open a personal account with us. More precisely
- When booking a car rental with Greek-EcoCars, we will ask for the following information : main driver’s/contact person’s full name, age, email and mail, phone number and mobile number,as well as flight number and hotel details if applicable Contact details such as email address, telephone and mobile number are requested in order to provide quality services and support throughout your travel experience. Our staff will use this information to send you all necessary travel related information, such as confirmation of booking, instructions on how to collect your rental car,the rental terms as well as information regarding confirmations or changes that affect your booking. We will never share your personal information with unauthorized users.
You are also requested to provide part of the above information for any additional drivers added to the booking.
- When paying by credit/debit card: The payment process through Greek-EcoCars is fully compliant with the European Union’ 2nd Payment Directive (PSD2), which wasincorporated into Greek legislation by law 4537/2018 and with immediate enforcement as of 01/01/2021. During the payment process through our website or following after an offer receivedfrom one of our staff, you will be directed to a secure payment page where you can safely provide the card type, name of cardholder, card number, expiration date and CVV2.Your card details are automatically encrypted and sent directly to the affiliated credit institution to authenticate and process the payment.
Greek-EcoCars does not store or process credit/debitcard details nor does our staff have access to this information at any time.
- When registering to receive our newsletteryou provide your email address, name and surname, enabling us to contact you. Our newsletters are seldom and focus on the beginning of the booking season, special offers, other travel opportunities provided by us or our partners. You may also receive a customized survey for the purpose of rating your recent car rental experience.
You can use the unsubscribe feature at any time to stop receiving our newsletters.
- When you contact our office or our customer service staff, you will be asked to provide personal information such as your name or email address so that we can assist you with your request. In addition, your call may be recorded.
- For internal operations and analysisWe can use your personal information for purposes of internal management, analysis, and quality assurance, including fraud prevention.In addition to using the information you provide us to process, verify, and fulfill requests for your car rental or other services you have requested from us, we may use this data for administrative and data analysis purposes through customer relationship management systems (CRM), accounting, billing and control systems.
- When visiting our websites: In addition to the information you give us voluntarily, certain information is collected automatically when you visit our website through data-detection technologies we use in certain cases, such as cookies. Cookies collect information from your computer, including technical information such as your Internet Protocol (IP), your operating system, your browser type and version, your referral site every time you visit our website. If you are a wireless network user and access the Internet through your mobile phone or other devices, you need to contact your provider to find out if they collect your personal information.
C) COOKIE POLICY
Our websites use cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. The primary purposes of all the cookies we use, are to optimise the user experience when navigating our websites, to ensure quality and safety of the services provided. We also use third party cookies provided by Google Analytics to analyse user behaviour.
What are Cookies
A Cookie is a small file containing an identifier that is stored on the user’s web browser when visiting certain websites. These cookies are sent back to the websites during the session or every time the user revisits them.
How we use Cookies
Some of the cookies we use are sent by us and others are sent by Third Parties (Google Analytics) with which we have a contract. We use session cookies and persistent cookies. ‘Session cookies’ ensure optimum navigation of our website for the specific session and expire as soon as you leave our website. ‘Persistent cookies’ remain stored on your browser and allow us to recognise your device when you return to our websites. Both types of cookies are necessary for the correct and secure provision of our online services and aim to optimize the user experience eg. identifying registered members, maintaining search data the user entered during previous sessions for the convenience of the user, as well as allowing users to share information and content on social media platforms that they maintain accounts on
Our websites use the following types of cookies:
1. Essentials cookies: These cookies are vital for our website to function correctly during your session. It allows us to remember selections and data entered such as pick up and drop off dates, pick up and drop off locations etc.
2. Performance and Analytics Cookies (third party):
Performance cookies: are used ensure the websites perform as they should eg. the results correspond to your search criteria, and also to enhance the user experience by recognizing whether you are a returning visitor and remembering some of your preferences, such as language settings, previous search criteria etc.
Analytics cookies - We are always looking for ways to optimise the navigation and booking process through our websites. We receive valuable feedback from Analytics Cookies which allow us to see and track anonymous data, user behaviour and patterns such as click trends. This helps us see if our websites function smoothly and consistently or how and where we need to make adjustments in order to heighten your experience.
By using this website, you agree to this policy and consent to the processing of the personal data collected by Google for the purposes and in the manner described above. If you do want Google to collect data from your navigation when visiting our websites, you can be excluded from Google Analytics by visiting this page
3. Functional Cookies: Functional cookies store user selections and settings for the purpose of providing a more functional and personalised browsing session.
D) WHO WE SHARE INFORMATION WITH
We do not share your personal data with third parties, unless this is necessary to complete your order and/or provide you with the requested service. Such third parties may be car rental providers or other travel service providers, commercial credit card services, reservation systems and other global distribution systems and with whom we have signed additional data protection contracts.
We share the minimum of the information required in each case. Your contact information is never disclosed (all your communication is with and through our company), unless we have your explicit consent to share information with a specific third party (for example in the case we settle a monetary compensation for you and the bank transfer must be made directly from the car rental provider to your bank account).
While personal information is not collected from our website visitors, we do monitor users' navigation in order to understand the needs of our customers and better serve them in the future. We share the information you give us only in the ways described in this Privacy Policy.
We may disclose your personal information to third parties such as our official agents and our specialized consultants if we consider it necessary to (i) comply with relevant laws, regulations and legislations; (ii) enforce our terms of use for our customers or other contractual agreements; (iii) protect the property and rights of ECOWORLD SA as well as its subsidiaries, customers and others (for example, from any fraudulent actions). If we suspect fraudulent actions, personal information may also be shared with law enforcement authorities.
E) SECURITY MEASURES TO PROTECT AGAINST THE ILLEGAL PROCESSING OF YOUR DATA.
or the safe processing of personal data, we use appropriate technical systems and organizational procedures to protect information. These include:
•Physical security and access protection to all areas of our company where data is stored.
• Every access to software and hardware is done via password from authorized persons and we have up-to-date firewall and antivirus systems. Also the process of storing information is encrypted.
•Continuous updating and training of our staff with regard to the safe processing of data.
•There are security cameras to monitor our records.
•We use secure protocols with encryption of information when making payments. Your card details are neither stored nor do any of our staff members have access to your card information at any time. The affiliate credit institutions is solely responsible for the authentication of your card and processing of the payment.
•We take all necessary measures to ensure that the data we pass on to third parties for the operational needs of our company is minimal.
F) HOW LONG YOUR DATA IS STORED FOR
We store your information, which may include personal data, as long as we are compelled to comply by national and union regulations. Also, for as long as we deem necessary, in order to provide you with our services, comply with the applicable law, resolve disputes with different parties and for whatever else is needed for the purposes of our business, including tracking and preventing fraud or other illegal activities. All personal data we hold is subject to this Privacy Policy. If you have questions about a specific retention period for certain types of personal data, please contact us at this email: privacypolicy@greek-ecocars.com.
G) RIGHT TO ACCESS, MODIFY AND DELETE YOUR DATA
As a Data Subject you have the right at any time to access, modify or delete your personal data processed by our Company. Any request regarding the access, change and/or cancellation of your personal data processed by our company, should be sent to us at this email: privacypolicy@greek-ecocars.com
H) LINKS TO THIRD PARTY WEBSITES
Our websites may contain links to other websites (eg Facebook) that are operated and maintained by third parties without reviewing them. By clicking on such a link, you enter a different website, which is not covered by this Privacy Policy. Before sharing any information with any of these websites, you are advised to read their Privacy Policy.