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Our websites use the following types of cookies:
1. Essentials cookies: These cookies are vital for our website to function correctly during your session. It allows us to remember selections and data entered such as routes, travel dates, number or passenger etc.
2. Performance and Analytics Cookies (third party): Performance cookies are used ensure the websites perform as they should eg. the results correspond to your search criteria, and also to enhance the user experience by recognising whether you are a returning visitor and remembering some of your preferences, such as language settings, previous search criteria etc. Analytics cookies - We are always looking for ways to optimise the navigation and booking process through our websites. We receive valuable feedback from Analytics Cookies which allow us to see and track anonymous data, user behaviour and patterns such as click trends. This helps us see if our websites function smoothly and consistently or how and where we need to make adjustments in order to heighten your experience.
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Our Company ECOWORLD SA, hereinafter referred to as "Greek-Ecocars", operates through the website www.greek-ecocars.com, hereinafter referred to as Website.The company is based in Heraklion, Crete at 33 Kounavon Street, with - Tax Identification Number: 094316240 / Α’DOI HERAKLION - No. ΜΗΤ.Ε: 33894/070 / B / 95/0045 - No. EOT LICENSE: 1039 E 6061 01069 00 and acts solely as an intermediary providing car rental information and services from third party providers, hereinafter referred to as Car Rental Provider or Provider,whose services are advertised and promoted by the Websites of Greek-Ecocars based on the terms and conditions set by the commercial policy of each Car Rental Provider.
Upon finalization of the booking through the Website you agree and accept the terms of Greek-Ecocars. Each car rental contract is concluded at the local destination and is exclusivelybetween you and the car rental provider. Greek-Ecocars is not a party to this contract and your signing of any contract is a clear proof of your acceptance of theservices and conditions provided by the rental company / local partner / provider as well as current legislation.
• Access and use of the services provided through the Websites presupposes the capability of the user to access on the internet.•The users of the provided services must have reached the age of 18 and in case they act on behalf of third parties, to be competently authorized.•To purchase one of the services provided through the Websites, the disclosure of certain personal data of the user is required. Each user accepts and authorizes Greek-Ecocars to collect, use and - if needed - forward to the Providers the information deemed necessary for the successful completion of the service, as stated on the terms " PROTECTION OF PERSONAL DATA – DATA CONFIDENTIALITY ".
•During the booking process - purchase of a service, the user must follow the process of inserting information as it is configured by the booking engine on the Websites..•The inserted information by the user when booking must be true and complete.•All services, insurance and any additional equipment desired by the user, even if offered free of charge, must be included in the reservation otherwise there may be additional charges upon pick up of the vehicle.• In most cases, the minimum driving age is 21 years of age. Some car rental companies and in some countries may charge additional fees for drivers under 25 or over 65 years old. In cases where the correct driver age has been entered in the booking request, we will inform you of possible fees. Also, in some cases, the age limit may be higher.•To complete a booking and purchase of a service, the user must pay part of the final cost of the selected service, as defined by the booking machine or the offer he will receive from a partner of Greek-Ecocars, unless otherwise specified•Upon completion of the booking process, the user instructs Greek-Ecocars to mediate for the supply of the selected service by the Provider and to transfer to the user the final confirmation of the service purchased.•Before making any purchase of a service, the user must be informed and accept the terms and conditions of Greek-Ecocars as well as the respective Provider operating the rental as well as any restrictions of the offers / discounts that are included, as they are set by the respective Provider and are announced respectively on the Websites of Greek-Ecocars.•In case of a change in the rental that has been confimed(eg cancellation by the Provider), Greek-Ecocars will inform the renter first via email and secondly by phone as long asrelevant information has been received from the Provider in time and the correct contact details of the renter are available.•Generally, bookings through Greek-Ecocars are confirmed immediately. Minimum exceptions may be made in the case of last-minute, on-demand, special vehicles, one-way andoptional equipment. In these cases Greek-Ecocars must submit a request to the Provider and receive a confirmation of availability before sending booking details to the renter.•All prices are calculated on a 24-hour basis and the final price refers to the total rental period of the car. There may be differences in the daily price in charges thatwill occur locally, eg in case of early or late return of the vehicle, in which case the car rental company may charge higher daily rates.•Greek-Ecocars may issue an invoice with VAT only for the amount of the deposit it receives. •Very rarely, the car rental company cannot confirm the availability of a car. If this happens, we will let you know, we will release the payment and will refund it to your card.•You will not have a contract until your booking is confirmed and we have received the payment. We will then send you all the correspondence on the e-mail address registered at the time of booking. For the avoidance of doubt, no part of these terms will provide on any third party any privilege or right under the Contracts Act (Third Party Rights) of 1999.
Greek-Ecocars bookings, offers and confirmations apply only to the vehicle category and not to a specific brand or model. Car rental companies have fleets with many differentbrands and models of similar size and specifications and maintain the right to provide similar or higher class cars to the renter than the one originally booked and paid for.
Fees, coverages and liability amounts vary by location, car rental company and car category. The customer must carefully read the terms of the rental agreement of the vehicle in detail.Insurance claims based on the rental agreement can only be made if damages caused are reported to and recorded by the police. It is a prerequisite that the car is used in accordance with the terms of the agreement/contract.All Greek-Ecocars prices include liability insurance and basic CDW (Collision Damage Waiver) insurance. CDW insurance does not cover wheels, windows, mirrors, car frame, car interior, roof, engine, locks and loss of key.
Charges "after working hours", if any, are ALWAYS INCLUDED in our prices. When signing the rental agreement, any deviation from the confirmed details on the confirmation document (voucher) may result in: additional charges, non pick up of the car due to closed station or consideration of the reservation as a "non show". Such information may be a different car category, the addition or removal of any additional options at the rental office and the pick-up / drop-off times or dates. (The "after working hours" charge is included, if any, for the times mentioned on the voucher). There is no refund in this case.
Delivery to a hotel can be made if the hotel is located "within city limits" - ie hotels located in the city center. Hotel details must be provided during the booking process. In case the hotel is outside the city limits, the Provider may refuse the reservation or there may be an additional charge.All hotel deliveries are subject to request and will only be accepted upon confirmation.Note: Delivery to private addresses is usually not possible.
To complete your reservation through Greek-Ecocars, it is necessary to pay in advance by debit or credit card in the last step of the reservation. The main amount of the rental is to be paid upon pick up of the vehicle to the local partner of the Provider.Note: For the picking up of the car, the renter must have in his possession a valid credit card based on the Rental Terms of each Provider(Providers do not accept cash, checks or debit card) Prices on the internet are displayed in euros.
Prior to the pick up of the vehicle, any modification of the reservation is made by Greek-Ecocars. No changing fee applies to modifications made prior to the pick-up date. Upon pick up of the vehicle, any modification is made following consultation with the local partner who delivered the vehicle. In case you have received the vehicle and you want to reduce the rental time, Greek-Ecocars will not refund part of the deposit,and it is solely up to the local car provider if they agree to reimburse you for part of the rent you paid on pick up.
The user knows and accepts that any personal data that he declares, is provided to support and execute the Car Rental Service that he intends to purchase, as well as to secure the transaction. Therefore he consents to the maintenance and process of a file with any personal data from the Company Greek-Ecocars according to the applicable law. The Company preserves the confidential character of the personal data and in no way discloses, sells, exchanges, grants, leases or in any other way shares or discloses to third parties (legal entity or natural person) the above information, except in cases where restrictively provided under current legislation. The company, in order to provide quality services, can use the above data to manage the user's request by its employees during the performance of their duties and only under the conditions provided by the Company Security Policy and for the creation of aggregated statistics reports, provided that such reports do not contain identifiable personal data. The User has the right to update, modify and delete his data kept on Secure Server in the Company, by sending a relevant message to the e-mail address: email@example.com or on the phone +30 2810 529000.
Greek-Ecocars acts as an intermediary between the user-renter and the cooperating Providers, offering online information and car rental services. As an intermediary, Greek-Ecocars cannot be held responsible if the car rental company refuses to deliver the vehicle in the event of problems related to your contract. Greek-Ecocars assumes no obligation to reimburse or refund any cost incurred as a result of non-compliance with your commitments. The above is binding and applies to all contracts related to the provision of our services. No action by Greek-Ecocars will imply compliance with any other terms or conditions. In the event of any dispute arising between you and Greek-Ecocars, our liability to you, if any, is limited to the original amount paid to us.
•Greek-Ecocars cannot be held responsible for failure to fulfill its obligations which were expected in relation to a booking, in cases of unforeseeable events as a result of Force Majeure, which are beyond our control and/or cannot be prevented. In case of Force Majeure, the reservation becomes invalid.•For confirmed booking, in case the local provider / car rental company is not able to fulfill its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another car rental company. During high season, this may not be possible. In case we do not have an alternative provider, you will be notified, the reservation will be canceled and the deposit will be refunded. •No responsibility can be assumed by Greek-Ecocars for the accuracy and validity of any travel information or links provided on its website. Such information is used at your own risk.•The excerpts of the terms obtained during the car rental process are given according to the details provided by the customer, therefore their accuracy depends entirely on the data provided by you.•Greek-Ecocars reserves the right to modify the content of its website at any time without prior notice.•No liability can be assumed by Greek-Ecocars if the terms and conditions of the rental provider, as presented in the search engine, differ from those at the time of pick up, or for the failure of the rental due to lack or incorrect documentation (document voucher, credit card, driver's license, etc. not presented locally).•Greek-Ecocars assumes no responsibility for additional costs arising from the signing and acceptance of the documents.
•The communication, including the provision of information required under these terms, between Greek-Ecocars and the users of the Websites, is validly carried out, as a rule, by electronic means and specifically through the e-mail address that the user has notified to Greek-Ecocars for that reason. •Each user must provide Greek-Ecocars with their true details, including a valid e-mail address of which they are the legal holder. •Any user can contact Greek-Ecocars electronically by sending an email to the email address otherwise by phone to the numbers +30 2810 529000or through the number 801 300 30 33. •Our website is designed to prevent problems, but we understand that difficulties arise from time to time. For any concerns during the rental, contact the local provider / partner directly. (Their phone number will appear on your voucher). For rentals that are completed, complaints can only be dealt via email. All relevant documents must be sent to: Support@greek-ecocars.com
It is pointed out that the disclosure of incorrect, inaccurate and / or false contact information may lead to failure and / or refusal to provide the selected service.
•Customer Service Department Monday - Friday 09: 00-20: 00 Saturday 09: 00-17: 00 •Any request submitted after working hours, by any means (eg via e-mail or fax etc), the date of receipt is considered the next working day. The working hours listed are in Greek time (GMT +2).